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Aircraft Software Support Specialist
2 weeks ago
Company Overview
">CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry.
">The company is the pre-eminent brand in its industry, serving nearly all business aircraft manufacturers worldwide.
">Our services are delivered through a SaaS plus model, supporting over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform.
">We provide shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers globally.
">CAMP has grown significantly since its inception, expanding from a single location to over 13 locations around the world, with a diverse team of over 1,600 employees.
">Salary Range
">$26.44 - $28.85 per hour
">Job Description
">As a Software Support Technician at CAMP Systems, you will maintain customer satisfaction by providing remote software system support, identifying system improvements, and training end-users on software usage.
">Your responsibilities will include:
">- ">
- Troubleshooting software issues through research, testing, and remote screen sharing.">
- Providing Tier I support for incoming service requests via phone and email.">
- Escalating incidents to Senior Support Engineers and alerting managers of priorities and problems.">
- Consulting customers on software best practices and guiding them through corrective steps.">
- Documenting information for specialist attention when necessary.">
Required Skills and Qualifications
">To succeed in this role, you must possess:
">- ">
- An Associate degree or equivalent from a two-year college/technical school.">
- A minimum of two years' related experience and/or training, or an equivalent combination of education and experience.">
- Knowledge of current networking standards, system administration, and Microsoft Server and Windows operating systems.">
- Intermediate to advanced knowledge of Microsoft Office, including Outlook and Excel.">
- Hardware/software troubleshooting experience in environments servicing local and remote users.">
Benefits
">CAMP Systems values diversity and strives to create a high-performance culture that promotes equal opportunity and inclusion.
">We are committed to providing access and reasonable accommodation for individuals with disabilities in employment and our services.
">Additional Information
">This role requires flexibility, initiative, and a strong commitment to customer satisfaction.
">You will have the opportunity to work independently while collaborating with a talented team to drive business growth and innovation.
">We encourage qualified applicants to apply for this exciting opportunity to join our dynamic team.