Guest Services Associate

2 weeks ago

Sedona, Arizona, United States Hilton Grand Vacations Full time
Now Offering Daily Pay *

At Hilton Grand Vacations, our mission is to enhance the experience of our guests every single day. We thrive in a vibrant and dynamic atmosphere where we assist our visitors in exploring new destinations and creating cherished memories. Experience the joy of making a difference in our guests' lives and showcasing the beauty of life.

A position as a Guest Services Associate guarantees that each interaction with a guest or owner is positive and unforgettable during their check-in and check-out process.

Why Do Our Team Members Enjoy Working Here?
  • Comprehensive benefits starting on Day 1 (medical, dental, and vision)
  • Recognition Programs and Rewards
  • Discounted rates at Hilton hotels globally
  • 401(k) plan with company matching
  • 10 Paid Holidays annually plus 2 floating holidays
  • Paid Sick Leave
  • Employee stock ownership program
  • Tuition reimbursement opportunities
  • Numerous professional development and advancement opportunities
Key Responsibilities:
  • Deliver exceptional customer service to our guests consistently
  • Enter data into the computerized reservation system to maintain accurate records
  • Utilize the reservation system to address unit availability and assist guests with bookings or modifications as necessary
  • Prepare invoices and collect payments through the rental program and merchandise sales, while ensuring the security of safety deposit boxes
  • Receive and relay housekeeping and maintenance requests or work orders to the appropriate personnel
  • Maintain and restock the front desk with necessary supplies, including preparing arrival packets
  • Provide guests with information regarding local attractions and resort amenities
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

What Are We Seeking?

Hilton Grand Vacations is a frontrunner in the vacation ownership sector, committed to innovation, quality, and ongoing growth. Our Team Members are the cornerstone of our success. To excel in this role, candidates should meet the following minimum qualifications and experience:
  • 6 months of experience in Customer Service
  • Proficient in English with strong verbal and written communication skills
  • Professional demeanor and conduct, especially when addressing upset guests and challenging situations
  • Flexibility to adapt to schedule changes and cover shifts on short notice as business needs arise
  • Ability to manage multiple responsibilities and prioritize tasks to meet organizational goals
Our commitment to excellence has been recognized with numerous accolades, including being named to Newsweek's Most Loved Workplaces list, receiving a Stevie American Business Awards Gold for Company of the Year in Hospitality and Leisure, and being ranked among the top companies by LinkedIn in Travel & Hospitality.

We are an equal-opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges. Please contact us to request accommodations.

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