Senior Contact Center Technology Architect

5 days ago


Los Angeles, California, United States UCLA Health Full time
Job Overview

The Senior Contact Center Technology Architect will provide strategic leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center.

About the Role

This senior-level position specializes in network voice technology implementations, as well as troubleshooting and fielding operational requests.

  • Lead the escalation support for PCCE, providing recommendations and initiating corrective action to ensure optimal contact center performance.
  • Maintain compatibility and functionality with Cisco and PBX mixed VoIP solutions.
  • Specify the migration path toward Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems.
  • Ensure capacity planning and upgrade planning of PCCE and related applications are maintained.
  • Perform configuration, diagnostics, and technical resolution on network issues, covering second to third-tier support with a focus on Cisco PCCE and VOIP technologies.
  • Ensure integration and support of SAML, SaaS, and CCaaS applications and solutions.
Key Responsibilities

This role provides day-to-day support of the 24 x 7 contact center production environment.

This is a flex-hybrid role requiring onsite presence about 1-3 times a month or as needed by operational need.

Requirements
  • Degrees: Bachelor's degree in computer science, information systems, electronics engineering, or a related field.
  • 8 years' experience in contact center.
  • Extensive experience with designing, implementing, and troubleshooting contact center backbone infrastructure.
  • Experience with designing call trees and telephony scripts.
  • Hands-on experience working with Cisco Unified Call Manager and related product line.
  • Knowledge and demonstrated operating experience in Cisco ICM/IPCC Enterprise, Cisco CVP, Cisco IPIVR, Cisco Call manager, Cisco IPCC Express, H323/SIP, Mindful (call back), Calabrio (call recording), CUIC, and Variphy.
Benefits

This position offers a competitive salary range of $105,200 - $250,600 annually, with an estimated salary of around $175,000 based on qualifications and experience.



  • Los Angeles, California, United States University of California - Los Angeles Health Full time

    Job OverviewThe University of California - Los Angeles Health seeks a seasoned Senior Enterprise Contact Center Architect to lead the development of communications technology and architecture for our Enterprise Contact Center.This is a senior level role, specializing in network voice technology implementations as well as troubleshooting and fielding...


  • Los Angeles, California, United States UCLA Health Full time

    About the RoleUCLA Health seeks a highly skilled Senior Contact Center Infrastructure Architect to lead the development of communications technology and architecture for our Enterprise Contact Center. This senior-level position involves designing, planning, assessing, and implementing Cisco Packaged Contact Center Enterprise (PCCE) systems and integrating...


  • Los Angeles, California, United States University of California Full time

    Job OverviewThe University of California is seeking a UCLA Health Contact Center Architect to provide leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center.Key Responsibilities:Design, implement, and troubleshoot contact center backbone infrastructure.Develop and maintain compatibility and...


  • Los Angeles, California, United States UCLA Health Full time

    Job OverviewThe UCLA Health Enterprise is seeking a highly experienced Senior Cisco Contact Center Engineer to lead the development of communications technology and architecture for our Enterprise Contact Center.


  • Los Angeles, California, United States Fandom Full time

    Role OverviewFandom is the world's largest fan platform where fans immerse themselves in imagined worlds across entertainment and gaming.We're seeking a skilled Senior Ad Technology Solutions Architect to join our team, responsible for designing, developing, and implementing systems that enhance the efficiency and quality of our ad products.


  • Los Angeles, California, United States University of California Full time

    Job OverviewThe University of California is seeking a highly experienced Principal Contact Center Engineer to provide leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center.


  • Los Angeles, California, United States IBI Group Full time

    OverviewArcadis is a leading global consulting and design firm that delivers innovative solutions for natural and built assets. We are dedicated to improving the quality of life by designing, supporting, and enhancing intelligent, secure, and sustainable environments.As a Senior Project Architect with Arcadis, you will oversee the architectural design and...

  • Technical Lead

    4 weeks ago


    Los Angeles, California, United States UCLA Health Full time

    The position of Technical Lead - Contact Center Solutions at UCLA Health offers a challenging and rewarding opportunity for an experienced professional to drive the development and implementation of advanced contact center technologies. With a strong background in network voice technology, Cisco Unified Communications Systems, and PCCE, this individual will...


  • Los Angeles, California, United States Center for Family Health and Education Full time

    Job SummaryWe are seeking a highly skilled Senior Data Architect Modeler to join our team at the Center for Family Health & Education, Inc. (CFHE), a 501(c)(3) nonprofit Federally Qualified Health Center located in Los Angeles.The successful candidate will be responsible for designing and implementing business information systems, with a focus on data...


  • Los Angeles, California, United States UCLA Health Full time

    **Job Description:**We are looking for a Senior Contact Center Technology Specialist to join our team at UCLA Health. This role will involve leading the development of communications technology and architecture for our Enterprise Contact Center.The ideal candidate will have experience with contact center backbone infrastructure design, implementation, and...


  • Los Angeles, California, United States Bluestone Software Full time

    Job OverviewBluestone Software is seeking a seasoned Chief Technology Architect to lead its North American division.About the RoleThis strategic position reports directly to the Senior Vice President of Information Technology and has primary responsibility for the management, development, implementation, and operations of the US technology applications,...


  • Los Angeles, California, United States SearchSolutions, LLC Full time

    Senior System Architect Position SummaryThis is a full-time role for a seasoned Senior System Architect to lead the design and implementation of sophisticated, Node.js RESTful JSON micro-service APIs.Develop and maintain complex software systems.Collaborate with cross-functional teams.Lead the implementation of new technologies.Key QualificationsPrevious...


  • Los Angeles, California, United States Metropolis Full time

    Company OverviewMetropolis is an artificial intelligence company that uses computer vision technology to revolutionize frictionless experiences in the real world.SalaryThe anticipated annual salary for this position ranges from $165,000 to $195,000, influenced by factors including qualifications, experience, education, and location.Job DescriptionWe are...


  • Los Angeles, California, United States IMRI Full time

    Job SummaryWe are seeking an experienced Senior Network Architect to lead our team in designing and implementing complex network systems. As a key member of our infrastructure team, you will be responsible for overseeing the installation, configuration, and troubleshooting of our networks.This is a unique opportunity to work with a dynamic team at IMRI,...


  • Los Angeles, California, United States Northrop Grumman Full time

    About UsNorthrop Grumman is a leading global security company with a rich history of innovation and achievement. Our pioneering spirit has enabled us to be at the forefront of many technological advancements in our nation's history, from the first flight across the Atlantic Ocean to stealth bombers and landing on the moon.We look for people who have bold new...


  • Los Angeles, California, United States Resource Informatics Group Full time

    About the RoleThe Resource Informatics Group is looking for a Senior Data Architect for Global Projects. This individual will oversee the implementation of data management solutions across various international locations.A competitive salary range of $110,000-$160,000 per year is offered for this long-term assignment. The Senior Data Architect will be...


  • Los Angeles, California, United States Wounded Warrior Project Full time

    We are seeking a Senior Salesforce Solutions Architect to lead the design and development of software applications, collaborate with stakeholders, and supervise development stages. This role requires a strategic thinker with expertise in application architecture and Salesforce, capable of designing multi-cloud solutions that maximize business value.About the...


  • Los Angeles, California, United States Open Influence Full time

    As a Senior Technical Architect at Open Influence, you'll play a pivotal role in shaping the future of our AI-driven influencer marketing platform. With a strong focus on technical leadership and innovation, you'll drive the development of scalable backend and frontend systems using Python (Django) and React.We're seeking an experienced professional with a...

  • Senior Java Architect

    4 weeks ago


    Los Angeles, California, United States USM Business Systems Full time

    Job Title: Senior Java ArchitectAbout the Job:As a Senior Java Architect at USM Business Systems, you will play a key role in leading the development of our cutting-edge applications. With your technical expertise and leadership skills, you will be responsible for shaping the technical direction of our Java-based systems and ensuring they meet the highest...


  • Los Angeles, California, United States IBI Group Full time

    We are Arcadis, a leading company delivering sustainable design, engineering, and consultancy solutions. Our Global Architecture & Urbanism Division offers human-centric design, sustainability, and technology-focused solutions.Job OverviewThis Senior Project Architect role is part of our mixed-use team in Los Angeles. We're looking for an experienced...