Guest Service Ambassador
6 days ago
Job Title: Guest Service Ambassador
Location: Various bakery locations in 40+ U.S states and Canada
Salary: $11.00 - $12.00 per hour
Job SummaryWe are seeking a skilled Guest Service Ambassador to create a warm and welcoming environment for our guests, offer creative solutions for unique celebratory occasions, and sell our delicious cakes. As the first point of brand contact in our bakery, you will serve in an essential role to engage and bring joy to our guests, create a memorable experience, and leave a positive, lasting impression.
Key Responsibilities- Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follow our Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Process guest orders efficiently and accurately utilizing our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and remain connected.
- Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
- Servant's Heart
- Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
- Keep the good of the team or guest ahead of personal interests or gain.
- Display humility and empathy in interactions with others.
- Spirit of a Champion
- Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
- Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operate with a strong sense of urgency and adhere to our brand standards.
- Genuine Connections
- Project warmth, enthusiasm, and optimism that attracts others.
- Build positive, productive relationships with all team members.
- Listen actively and communicate openly, clearly, and respectfully.
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