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Patient Services Representative

2 months ago

Wixom, Michigan, United States Great Expressions Dental Centers Full time
About the Role

We are seeking a highly skilled and organized Patient Coordinator to join our team at Great Expressions Dental Centers. As a Patient Coordinator, you will be the first point of contact for patients visiting or calling our dental office. Your primary responsibility will be to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.

Key Responsibilities
  • Provide a warm and friendly welcome to patients as they arrive at the dental practice.
  • Ensure a comfortable and inviting waiting area for patients.
  • Maintain a professional and courteous demeanor when interacting with patients.
  • Schedule appointments for patients, considering their preferences and the availability of dental staff.
  • Confirm and remind patients about upcoming appointments via phone or other communication channels.
  • Coordinate with dental staff to manage the appointment calendar efficiently.
  • Collect and update patient information accurately, including personal details and medical history.
  • Create and maintain patient records in the dental practice management system.
  • Ensure patient records are kept confidential and comply with privacy regulations.
  • Verify and update patient insurance information.
  • Calculate and collect co-pays, deductibles, and other payments from patients.
  • Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
  • Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
  • Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
  • Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
  • Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
Perks of the Job
  • Medical and Prescription Coverage administered by Blue Cross Blue Shield
  • Access to the Nation's Best Employee Dental Program
  • Vision Plan
  • 401(k) (Traditional and Roth) administered by Fidelity
  • Health Savings and Flexible Spending Accounts
  • Basic Life (up to $50k at no cost) and AD&D Insurance
  • Optional Short-Term Disability, Long-Term Disability and Term Life Insurance
  • Power of One Rewards and Recognition
  • Employee Assistance Program
  • Vacation and Holiday Pay
  • Referral Bonuses
Requirements
  • At least 1 year of dental office experience; High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
  • Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
  • Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
  • Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
  • Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
  • Attention to detail and accuracy in maintaining patient records and managing financial transactions.
  • Knowledge of dental terminology, procedures, and insurance processes is desirable.