Fiber Optic Installation Team Lead

6 days ago


West Des Moines, Iowa, United States Prince Telecom Full time
About Us

Prince Telecom is a leading provider of telecommunications services, with a national footprint and over 1,500 employees. Our commitment to delivering outstanding service has earned us a reputation as one of the nation's largest fulfillment providers.

Job Summary

We are seeking an experienced Fiber Optic Installation Team Lead to join our team. The successful candidate will have a minimum of 1 year fiber optic or cable installation experience and be able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.

Key Responsibilities
  • Supervise a team of FTTH in-home and SMB installation technicians
  • Coach, counsel, and evaluate performance of field staff
  • Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing
  • Identify problem areas in the department and communicate problems and possible solutions to the Project Manager
  • Develop procedures and implement them to better organize the team/department
  • Assign duties, responsibilities, and scope of authority to technicians
  • Assist in recruitment and training efforts
  • Assist in warehousing and logistics support as needed to supplement the warehouse staff
  • Establish, implement, and maintain operating standards and procedures for project reporting and documentation
  • Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
  • Perform quality control inspections to correct and coach any issues found
  • Interface with customers to resolve complaints and damages resulting from installation work
  • Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary
Requirements
  • Minimum of 1 year fiber optic or cable installation experience
  • Ability to perform mandatory job site inspections
  • High School Diploma or G.E.D.
  • Valid driver's license with minimum of 2 years driving experience and a good driving record
  • Excellent communication and leadership skills
Benefits
  • Competitive salary: $80,000 - $110,000 per year
  • Company vehicle
  • Weekly paychecks
  • Medical, dental, vision, and prescription plans
  • Flexible spending accounts
  • Short- and long-term disability
  • Supplemental life and AD&D insurance
  • 401(k) retirement savings plan with company match
  • Stock purchase plan
  • Company discounts
  • Legal insurance
  • Paid time off and holidays
  • Tuition reimbursement for select programs
EEO Statement

Prince Telecom is an equal opportunity employer and prohibits discrimination and harassment of any kind, including based on disability and protected veteran status. We also prohibit harassment of applicants or employees based on any protected category. If you require accommodations during the application process, please let us know.



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