Help Desk Technician
6 hours ago
At Martin's Famous Pastry Shoppe, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities:- Provide technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware and software issues in a timely and efficient manner
- Collaborate with other departments to ensure seamless communication and resolution of technical issues
- Develop and maintain technical documentation and training materials
- Stay up-to-date with the latest technology trends and advancements
- High school diploma or equivalent required
- 1 year of related experience and/or training
- A+ Certification and/or MOUS Certification
- Knowledge of personal computer hardware, printers, peripherals, and telecommunications equipment
- Knowledge of Microsoft Office, Windows 7, Windows CE, and Windows mobile platform
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer.
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