Medical Assistant 2 Position
2 weeks ago
The Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor's office.
This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in-office procedures, as well as being cross-trained in all aspects of the Front Desk Receptionist role to include scheduling, data entry, and maintaining patient records.
Key Responsibilities:
- Greet patients and escort them to the treatment room, making sure patients are comfortable and preparing the feet for an exam by the physician.
- Open and prep exam rooms each morning/ Close and clean exam rooms at end of day
- Count instruments in treatment rooms at the end of each session (AM & PM)
- Flexibility to work with multiple doctors and their varying practice styles
- Dispense all DME
- Apply pads and/or adhesive strappings as needed
- Perform X-rays and digital radiography
- Complete pre-authorizations
- Complete the rapid health indicator
- Obtain vitals and review the patient's medical history, medications and allergies. Record any changes in their medical condition. For follow-up patients, record comments made re: their current status and outcome of previous treatment. Enter this information into EMR
- Set-up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.
- Prep nail care patients, smooth/debride nails and/or calluses with electric grinder. Vacuum all clippings from the floor
- Measure and fit patients for Diabetic shoes, heat mold inserts
- Prepare lab specimens (including paperwork) and call the appropriate lab for pick up
- Clean, wrap and autoclave instruments and packs as needed, change cold sterile solutions monthly
- Replenish inventory of back-office supplies and DME items, restocking drawers and rooms daily
- Assist in surgeries and minor procedures
- Clean-up after surgery – dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor – scrub, clean, autoclave instruments
- Change post-op dressings, remove sutures
- Call post-op patients the day following surgery, complete Follow-up sheet
- Review information sheets with patients as needed
- Writes and faxes prescriptions
- Answer incoming calls, provide information, and transfer calls or take messages as necessary
- Schedules appointments
- Maintain and update patient records using data entry, faxing, and scanning.
- Collect deductibles, coinsurance, balances, copays and sell OTC items
- Checks all required AR/AP changes since last visit and updates records accordingly
- Must be able to maintain multiple doctor's schedules.
- Maintain list of orthotics received, contact patients and make follow up appointments
- Check next day charts for insurance eligibility and necessary referrals and prior authorizations
- Prepare end of day reports, deposit slips, and upload to shared files daily
- Review billing claims and denials and collect necessary information from the provider or patient
Requirements:
- High School Diploma/ GED equivalent
- 6+ months of customer service experience required
- Previous healthcare experience required
- Frequent travel between office locations may be required
- Ability to establish and maintain effective working relationships with patients, other employees, and the public
- Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
- Must have excellent customer service skills
- Able to work in a fast-paced and demanding work environment
- Must demonstrate a strong work ethic and maintain professionalism at all times
- Must have a team mentality, flexibility and willingness to learn
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