Account Support Specialist

2 weeks ago


Lancaster, United States Founders Federal Credit Union Full time

Why Join Our Team?

As a Member Care Specialist at Founders Federal Credit Union, you will have the opportunity to make a real difference in the lives of our members. We offer a dynamic and supportive work environment, where you can grow and develop your skills while delivering exceptional service.

Responsibilities

  • Provide top-notch customer service via phone, email, and in-person interactions.
  • Develop a comprehensive knowledge of credit union products and services, including checking and savings accounts, plastic card products, and loan products.
  • Assist members with account maintenance, order checks, mail forms, send applications, and resolve any issues related to our services.
  • Stay up-to-date on industry trends and regulatory requirements, applying this knowledge to improve member satisfaction and retention.
  • Collaborate with other teams to achieve business objectives and drive growth.

Requirements

  • High school diploma required; previous customer service experience preferred.
  • Exceptional communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer literacy, specifically in Microsoft Office products and SharePoint.

Estimated Salary

The estimated salary for this position is $45,000 - $55,000 per year, based on location and experience.



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