Account Support Specialist
2 weeks ago
Why Join Our Team?
As a Member Care Specialist at Founders Federal Credit Union, you will have the opportunity to make a real difference in the lives of our members. We offer a dynamic and supportive work environment, where you can grow and develop your skills while delivering exceptional service.
Responsibilities
- Provide top-notch customer service via phone, email, and in-person interactions.
- Develop a comprehensive knowledge of credit union products and services, including checking and savings accounts, plastic card products, and loan products.
- Assist members with account maintenance, order checks, mail forms, send applications, and resolve any issues related to our services.
- Stay up-to-date on industry trends and regulatory requirements, applying this knowledge to improve member satisfaction and retention.
- Collaborate with other teams to achieve business objectives and drive growth.
Requirements
- High school diploma required; previous customer service experience preferred.
- Exceptional communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer literacy, specifically in Microsoft Office products and SharePoint.
Estimated Salary
The estimated salary for this position is $45,000 - $55,000 per year, based on location and experience.
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