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Academic Support Specialist

2 months ago


Indianapolis, Indiana, United States InsideHigherEd Full time

Position Overview: The Student Success Coach plays a pivotal role in guiding associate and bachelor level students towards a confident and supported academic journey. This position is designed to foster a sense of community among students, staff, and faculty, ensuring that new students feel welcomed and engaged.

Key Responsibilities:

  • Building Relationships:
    • Facilitate introductions between students and the academic community, including peers and faculty.
    • Encourage student participation in community events aimed at enhancing their educational experience.
    • Assess individual student needs to create tailored pathways for academic success.
    • Monitor student progress and utilize available resources to support their development.
    • Conduct coaching sessions through various communication methods to maintain accountability.
  • Effective Communication:
    • Engage proactively with students to establish trust and build lasting relationships.
    • Discuss the core values of the institution, emphasizing their relevance to academic support and student success.
    • Exhibit proficiency in the coaching conversation framework to enhance student interactions.
    • Maintain a professional and empathetic demeanor in all communications with students.
    • Listen actively to student concerns and provide clear, actionable solutions.
    • Inform students about available resources that can enhance their educational journey.
  • Collaboration and Support:
    • Act as a liaison between students and university services, promoting a supportive community.
    • Communicate university policies and procedures accurately to students.
    • Address student issues diligently, ensuring effective resolutions are communicated to all parties involved.

Qualifications:

  • A minimum of an associate degree from an accredited institution.

Experience:

  • Prior experience as an online student, preferably within a similar educational environment.
  • Experience working with adult learners and diverse populations.
  • Willingness to develop coaching skills and behaviors.

Required Skills:

  • Strong commitment to student development and fostering a growth mindset.
  • Excellent communication skills, both written and verbal.
  • Proficiency in various software applications, including Microsoft Office and student information systems.
  • Ability to prioritize tasks and respond effectively to competing demands.

Diversity Commitment:

The institution is dedicated to creating a diverse community that values each member's unique contributions and fosters an environment of respect and dignity.