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Customer Care Associate

2 months ago

Brentwood, Tennessee, United States Companalyst Full time

Client Relations Representative at Companalyst

Job Overview

The Client Relations Representative will offer comprehensive office assistance and manage a variety of administrative and customer service responsibilities. The ideal candidate should be personable, meticulous, responsive, eager to learn, capable of juggling multiple tasks, and skilled in relationship-building. A passion for delivering exceptional service and a talent for resolving complex client inquiries are essential.

This is an entry-level role with potential for growth.

Key Responsibilities

  • Conduct extensive data entry tasks
  • Deliver outstanding customer service to clients and provide general office support
  • Assist with incoming calls from customers and vendors
  • Organize and coordinate appointments
  • Generate weekly reports for clients and internal teams
  • Perform audits of client experiences to ensure satisfaction
  • Maintain client files and track project progress
  • Send appreciation notes and gifts to clients
  • Address client issues and offer feedback and training suggestions to management
  • Manage regional client referrals and associated bonuses
  • Engage in special projects as required

Knowledge and Skills Required

  • Excellent organizational abilities with the capacity to handle multiple tasks
  • Ability to work autonomously and prioritize various projects
  • Outstanding time management capabilities
  • Self-driven with strong problem-solving skills
  • Quick learner with a keen attention to detail
  • Adaptable and able to thrive in a dynamic environment
  • Strong active listening skills
  • Exceptional written and verbal communication skills
  • Basic knowledge of clerical procedures and systems
  • Familiarity with office equipment
  • Proficient in Microsoft Office Suite
  • Ability to interact professionally with individuals at all organizational levels

Qualifications

  • Associate's Degree or equivalent relevant experience
  • Consistent work history is essential

Salary

$35,000 - $40,000

Additional Information

The ideal candidate should be flexible to work extended hours if necessary. This position primarily requires in-office work, though some remote work flexibility may be available. Paid time off is flexible after training is completed and work responsibilities are fulfilled. Employee benefits are offered, including employer-sponsored health insurance.

To succeed in this role, individuals must be able to meet each key responsibility effectively. The requirements listed above represent the knowledge, skills, abilities, and competencies necessary for successful performance in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.