Customer Engagement and Logistics Associate

2 months ago


Piqua, Ohio, United States Goodyear Belts by Adventry Corp. Full time
Job Overview

Goodyear Belts by Adventry Corp. is on the lookout for a committed Logistics and Customer Support Specialist to enhance our team within the industrial and automotive sectors. As a prominent manufacturer and distributor of the Goodyear Belt brand, we pride ourselves on providing outstanding products and services to our clientele. We seek energetic, dynamic, and ambitious individuals who are enthusiastic about delivering exceptional customer support.

In this position, you will oversee customer inquiries, manage order processing, and coordinate the logistics involved in product delivery. You will collaborate closely with our sales team, warehouse personnel, and external carriers to guarantee the prompt and precise shipment of our offerings. As a Logistics and Customer Support Specialist, you will play a vital role in our organization's success and positively influence the industry.

Key Responsibilities
  • Address customer inquiries and deliver outstanding customer service through various communication channels.
  • Accurately and efficiently process customer orders.
  • Work in tandem with internal teams and external carriers to ensure timely product delivery.
  • Resolve any issues or complaints related to orders, shipments, or product quality.
  • Maintain precise records of customer interactions and transactions.
  • Collaborate with the sales team to fulfill customer requirements and achieve sales objectives.
  • Assist in inventory management and ensure optimal stock levels.
  • Contribute to ongoing improvement initiatives aimed at enhancing customer service and logistics operations.
Qualifications
  • Previous experience in customer service and logistics roles.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking capabilities.
  • Attention to detail and accuracy in order processing and logistics coordination.
  • Ability to professionally and efficiently resolve customer issues.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • Familiarity with ERP systems and logistics software is advantageous.
  • Capacity to thrive in a fast-paced environment.
  • High school diploma or equivalent required; a bachelor's degree is a plus.
Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, 401(k), vacation, and sick time.



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