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Room Services Attendant

2 months ago

Anaheim, California, United States Embassy Suites Anaheim North Full time

Position Overview:

Role: House Attendant

Responsible for the cleanliness and upkeep of communal hotel spaces in accordance with established brand standards and guest service expectations.

Career Advancement Opportunities:

Potential growth into roles such as Housekeeping Supervisor, Guest Service Agent, Executive Housekeeper, or Front Office Manager.

Key Responsibilities:

  • Warmly greet and acknowledge guests in a friendly manner.
  • Conduct inspections of designated areas and perform cleaning duties as required.
  • Manage waste collection from service areas and dispose of it in designated outdoor dumpsters.
  • Vacuum and dust corridors accessible to guests.
  • Collect soiled linens from hotel floors and transport them to the laundry area.
  • Deliver freshly laundered linens to assigned sections.
  • Report any maintenance concerns promptly.
  • Ensure cleanliness and organization of guest-accessible areas.
  • Assist guests with inquiries and provide necessary support.
  • Step in as a room attendant during staffing shortages or peak times.
  • Monitor guest satisfaction scores and strive to enhance overall guest experiences.
  • Adhere to sustainability practices in line with the company's environmental initiatives.
  • Practice safe working habits, utilize protective equipment, and comply with safety standards.
  • Commit to ensuring guest satisfaction at all times.
  • Perform additional tasks as directed by management.

Qualifications and Skills:

  • High School diploma is preferred.
  • Prior experience in housekeeping is required, or equivalent training is preferred.

Work Environment:

  • Work schedule may vary, including weekends, holidays, and alternate shifts.
  • Position requires prolonged standing, walking, pushing, pulling, and lifting up to 25 pounds, as well as bending and kneeling.
  • Exposure to cleaning chemicals is expected.

Company Values:

We believe in the capability of our people, delivering excellence, staying adaptable, and taking ownership of our roles.

About Us:

We are conveniently located near major attractions, providing our guests with exceptional amenities, including a complimentary cooked-to-order breakfast and a welcoming atmosphere.

Embassy Suites Anaheim North is an equal opportunity employer, committed to diversity and inclusion in the workplace.