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Director, System Implementation and Integration

2 months ago

Austin, Texas, United States InsideHigherEd Full time
Job Summary

The Director, System Implementation and Integration will lead the successful transformation of the college's ERP/SIS environment. This includes the implementation of a new SIS platform, as well as other critical components such as business process mapping, integration architecture design, and state reporting solution development.

Key Responsibilities
  • Program Ownership
    • Define project milestones, budgets, and timelines.
    • Ensure team members and implementation partners achieve established project goals in a timely manner and on-budget.
    • Develop a change management process for a smooth transition and ensure its implementation.
  • Strategic Planning
    • Develop and execute a comprehensive systems implementation strategy aligned with the institution's goals and objectives.
    • Develop a formal business process map that ties business processes to systems.
    • Collaborate with stakeholders to identify business and technological needs and prioritize system implementation projects accordingly.
    • Review and revise the college's project resource plan as needed to ensure a successful implementation.
    • Maintain a highly visible project timeline that outlines the implementation schedule for all stakeholders.
  • Team Leadership
    • Partner with the current program manager to ensure project resources are adequately assigned and performance is satisfactory.
    • Recruit and mentor high-performing implementation specialists and project managers as needed.
    • Provide guidance and support to team members, fostering a culture of collaboration.
    • Define project tasks and goals for each project team and ensure team members are meeting these goals.
  • System Integration
    • Oversee the integration of new systems with existing platforms, ensuring seamless functionality, data integrity, and security.
    • Coordinate with IT teams and external vendors in configuring, testing, and deploying integrated solutions.
    • Establish and maintain data standards and protocols to facilitate effective integration across systems.
  • Stakeholder Engagement
    • Collaborate with academic departments, administrative units, and other stakeholders to assess their system needs and requirements.
    • Communicate project updates, milestones, timelines, and deliverables to stakeholders in a clear and timely manner.
    • Solicit feedback and incorporate user input to optimize system usability and functionality.
    • Act as the primary point of contact for partner interactions and as the liaison between project team members and project leadership.
    • Participate in coordination activities as suggested by the program manager and implementation partner.
Requirements
  • Expert knowledge of project management principles.
  • High business acumen with demonstrated ability to critically assess the relationship between business value and technical solutions.
  • Ability to build and present executive-level presentation documents.
  • Strong understanding of enterprise-level systems, including ERP, CRM, LMS, SIS, and other administrative and academic platforms.
  • Solid understanding of the principles of enterprise architecture and solution architecture.
  • Strong understanding of the principles of software development and integration design.
  • Knowledge of data governance principles, compliance requirements, and information security best practices.
Preferred Qualifications
  • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Excellent vendor management skills.
  • Demonstrated leadership abilities, including experience managing multidisciplinary teams and fostering a collaborative work environment.
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.
  • Project management certification (e.g., PMP) and/or technical certifications in relevant technologies are highly desirable.