Per Diem Gastroenterology Registered Nurse
1 week ago
**Job Summary:**
We are looking for a skilled Telehealth Nurse-Access Center to provide remote patient care responsibilities with an emphasis on decision-making.
**Responsibilities:**
- Review physicians' messages received from patients through the electronic medical record as per accepted policy and procedure.
- Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement.
- Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards.
- Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice.
- Assist providers in contacting patients regarding test results as per provider instruction.
- Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate.
- Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement.
- Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate.
**Requirements:**
- Bachelor of Science in Nursing.
- 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education.
- Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire.
- Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure.
- Ability to demonstrate critical thinking and independent thinking.
- Ability to ask open-ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary.
- Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically.
- Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic.
- Excellent customer service skills.
**Preferred Qualifications:**
- Bilingual: Spanish or Russian/Greek.
- Telephonic care management experience.
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