Donor Acquisition Specialist
7 days ago
We are seeking a highly motivated and customer-focused Donor Acquisition Specialist to join our team at Goodwill Industries of Houston. As a key member of our retail operations, you will play a critical role in ensuring the efficient and cost-effective operation of our donated goods retail business.
About the Role:
This is a full-time position that requires a strong commitment to customer service, a keen eye for detail, and the ability to work independently with minimal supervision. You will be responsible for greeting donors, accepting donations, and providing exceptional customer service to all visitors to our store.
Key Responsibilities:
- Greet each donor with a cheerful and pleasant disposition.
- Provide excellent customer service by answering questions, resolving issues, and responding to donor needs.
- Unload and sort materials in the donation area according to Goodwill guidelines.
- Maintain accurate records of donations and issue completed donation receipts to all donors.
- Communicate directly with the Transportation Department and participate in online meetings as needed.
Requirements:
- Previous customer service experience preferred.
- Ability to communicate and interact well with a variety of personality types.
- Excellent customer service skills.
- Retail sales experience preferred.
- High school diploma or equivalent required.
- Ability to work a flexible schedule, including weekends and holidays.
Salary and Benefits:
The estimated annual salary for this position is $58,080, based on a 40-hour workweek and an hourly wage of $14.00. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
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