Commercial Kitchen Equipment Specialist

2 days ago


Hayward, California, United States Atosa USA, Inc. Full time
Job Overview

We are currently seeking a skilled Field Service Technician to join our team at Atosa USA, Inc.

About the Job

This is a fantastic opportunity for a self-motivated and talented individual who can help us grow and set new standards in our field. As a Field Service Technician, you will be responsible for troubleshooting, diagnosing, and repairing commercial kitchen equipment in the field while providing excellent customer service.

Salary and Benefits

The estimated annual salary for this position is around $60,000-$80,000 depending on experience, plus a comprehensive benefits package including medical, dental, vision, paid time off, and a 401(k) plan.

Key Responsibilities
  1. Familiarize yourself with Atosa's products, monitor new offerings, and equipment design changes.
  2. Inspect, test, diagnose, troubleshoot, and repair damaged equipment.
  3. Safely operate company service vehicles to travel to various customer locations as scheduled for service repairs.
  4. Manage customer appointments, provide ETAs, and updates to dispatch representatives.
  5. Maintain inventory of all tools, equipment, HVAC resources, and other such assets assigned by the company.
  6. Effectively and professionally communicate through phone and email, fostering strong relationships with customers, colleagues, sales representatives, fellow technicians, and others as needed.
  7. Ensure timely submission of all essential paperwork for completed service repairs, invoices, payments, and requested documentation via approved systems.
Requirements
  • Self-motivated, capable of both independent and collaborative work.
  • Exceptional customer service, interpersonal, and simplified technical communication skills.
  • Ability to comprehend and interpret diagrams and specifications related to HVAC service and installation.
  • Technical proficiency in HVAC service and installation.
  • Proficiency in computers, operating systems, and applications.
  • Familiarity with necessary tools of the trade, adhering to safety protocols.
  • Physical capabilities: Ability to lift up to 75 pounds, remain stationary for extended periods, and exhibit multi-limb coordination and manual dexterity.
Bonus Requirements
  • Environmental Protection Agency (EPA) Certification for refrigerant handling.
  • State HVAC technician's license.
  • Valid Driver's License.


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