Health Unit Coordinator Emergency Department Casual Rotating
1 week ago
The Health Unit Coordinator plays a vital role in the Emergency Department, providing exceptional patient care and administrative support. This dynamic individual will be responsible for unit-based reception, clerical, medical record, and patient registration functions, ensuring seamless communication and coordination between departments.
Key Responsibilities- Presents a friendly, approachable, professional demeanor and appearance.
- Provides accurate information and timely updates to patients and customers.
- Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
- Provides directions or help to patients and customers with finding their way.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
- Uses organizational and unit/department resources efficiently.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Contributes to opportunities and processes for continuous improvement.
- Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
- Communicates effectively and works cooperatively with other team members.
- Has respect for and understanding of other disciplines.
- Coordinates all work with the Manager and Charge Nurse.
- Communicates appropriately and clearly to Manager, Charge Nurse, co-workers and physicians.
- Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
- Retrieves all lab results from computer and bring results to the attention of the nurse caring for the patient.
- Interacts professionally with patients/family and provides explanations and verbal reassurance as necessary.
- Prepares medical records for new admissions and disassembles the chart and forwards to Medical Records upon patient discharge.
- Maintains proper record assembly contents in chronological order behind tabs.
- Obtains necessary signatures and documents. Aware of Petition and Certificate process in regard to Involuntary Admissions.
- Transcribes accurately and clarifies handwritten, orders set physicians orders and clinical data. Enters and verifies orders in the computer to ensure timely and accurate delivery of medications, supplies, diagnostic/therapeutic tests/services.
- Seeks out and obtains learning opportunities.
- Participates in professional growth and development activities and shares knowledge from continuing education programs with co-workers.
- Demonstrates computer competence for order entry, results, documentation, policies, etc.
- Manages and operates equipment safety and correctly.
- Demonstrates the ability to be flexible, organized and function under stressful situations.
- Demonstrates confidence and success with multiple, high level, time sensitive tasks.
- Answers telephone, monitors unit closed circuit camera, and intercom/door entry system in a polite manner and communicates information to the appropriate staff/family.
- Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete unit work quickly as the needs of the unit, patients, and staff change.
- Monitors patient's type in the computer against actual status and makes corrections when necessary.
- Performs pre-census and validates daily admission, discharge and census lists.
- Registers patient in the computer.
- Conducts telephone screenings (inquiry calls)in a fashion resulting in appropriate disposition based on the phone contact. Observes patient confidentiality rules and Release of Information data.
- Orders supplies and prints all forms used for patients charts.
- Performs other duties as assigned
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Huntley, Illinois, United States Northwestern Memorial Healthcare Full timeJob Title: Health Unit Coordinator Emergency Department Casual RotatingAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and creating a positive work environment. As a Health Unit Coordinator in our Emergency Department, you will play a vital role in ensuring the smooth operation of our unit.Key...
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