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Retail Sales Associate

2 months ago

Nashville, Tennessee, United States Ace Hardware Full time

Job Summary:

The Retail Sales Associate is responsible for providing exceptional customer service and ensuring a positive shopping experience for customers. This role involves operating a cash register, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Customer Service:
    • Project a positive and friendly demeanor at all times
    • Greet customers entering and throughout the store
    • Thank customers by name, when possible, when they are leaving the store
    • Clear customer checkout lines quickly and efficiently
    • Answer and monitor all calls and pages promptly, courteously, and effectively
    • Communicate any problem or issue that requires management assistance
    • Continually build product knowledge base and possess the ability to assist customers with store layout and product location
  • Register Operations:
    • Follow all cash register transaction procedures
    • Responsible for balancing of register drawer
    • Adhere to any Store Support Center program or promotion that may require implementation at the cash registers
    • Participate in store and Cashier meetings
  • Front End Appearance and Upkeep:
    • Keep the front end, including checkout areas and entrance doors neat and clean at all times
    • Face and dust front end
    • Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change
    • Ensure fresh ads are stocked in shopping carts at all times
    • Ensure forms and supplies are stocked at all times
    • Assist with decorating the front end according to the Store Support Center program
    • Call for cart pickups when necessary
    • Inform management when merchandise returns need to be put away

Requirements:

  • Able to work nights and/or weekends
  • High School or GED equivalent
  • Cashier experience preferred
  • Customer service experience preferred