In-Home Furniture Repair Specialist
5 days ago
We are seeking a skilled Service Craftsman to join our Customer Experience Team at Broad River Retail. As a Service Craftsman, you will be responsible for delivering world-class customer service while assessing and repairing furniture in the customer's home.
Key Responsibilities
- Assessing damages and choosing appropriate methods of repair for wood furniture, leather, fabric, marble, and upholstery
- Delivering exceptional customer service while working in the customer's home
- Working comfortably with hands and displaying an aptitude for craftsmanship, artistic, and/or carpentry services
- Keeping accurate records of work performed to assist in statistical record keeping
- Exhibiting a high level of attention to detail and professionalism
Requirements
- Previous experience working with wood, leather, marble, fabric, and upholstery
- Ability to color match and blend
- Experience with wood repairs, including burn-ins and wood graining
- Experience with leather repairs, including scuffs, holes, and tears
- Experience with upholstery repairs, including structural/mechanism replacements
- Strong cognitive skills, including the ability to learn quickly, handle multiple complex tasks simultaneously, and be highly productive without needing much supervision
- Ability to lift a minimum of 50 lbs
- Knowledge of basic computer navigation, including data entry and internet navigation
- Knowledge of smartphone usage (i.e., taking photos, emailing, etc.)
- Excellent customer service skills, time management skills, and attention to detail
- Clean driving record with a valid driver's license
- High School diploma or equivalent
Work Environment
- This role travels in a company-provided vehicle from customer to customer making in-home repairs
- Occasional onsite team meetings
- Employees must arrange an appropriate workspace that ensures their productivity while protecting customers' personal items and company equipment
- Physical requirements such as extended periods of sitting, standing, and moving
Benefits
- Salary range based on numerous factors, including experience, knowledge, and skill
- Medical, dental, vision, and life insurance options
- Paid time off and 401K matching contribution
- Employee discount (40%) at Ashley
- Internal opportunities for career growth and advancement
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