Retail Consultant
1 week ago
For over three decades, Aesop has fostered a dynamic and inclusive work environment where employees thrive. As a global retail organization, we offer opportunities for professional growth and development to complement career aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stimulate the senses. During our recruitment process, we seek out individuals with diverse perspectives who bring out the best in themselves and others.
We strive to achieve a balance between people, planet, and profit, actively reducing our environmental footprint. This commitment has led us to become a certified B Corp. We aim to build a more sustainable and inclusive society.
Role Purpose
As a Retail Consultant, you embody our desire to engage, listen, and guide customers to products that meet their needs. You will welcome customers into our spaces and, through intentional interactions, deepen their experience of our products. By demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
Key Requirements
- Experience in a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- Ability to consistently introduce Aesop products to clients through hand demonstrations
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilize empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity to understand others, listen without judgment, and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and the skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance, and home categories (advantageous)
- Availability to work a retail schedule, including evenings, weekends, and holidays
What's on Offer
We take a holistic approach to employment, promoting professional development, career growth, employee well-being initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:
- Pay rate of $21.50/hour
- 10% monthly bonus potential
- Generous product discount allowance and bi-annual complimentary product allocation
- 2 days paid Volunteer leave
- 3 days paid Personal leave
- Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities
- Access to employee assistance programs, complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members
Aesop is committed to attracting, developing, and retaining the best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We actively encourage everyone to consider becoming a part of our journey.
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