Route Sales Associate

4 days ago


Lakeland, Florida, United States Farmer Brothers Full time

Job Details

Level: Entry

Job Location: Lakeland, FL

Position Type: Full Time

Education Level: High School or GED

Travel Percentage: Local Driving Required

Job Shift: Day

Job Category: Sales & Marketing

Description

The Route Sales Associate consistently provides route relief and maintenance across the assigned branch locations and is responsible for providing excellent customer service.

When on route, the Associate ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard.

Responsibilities

  1. Provide route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
  2. Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
  3. Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
  4. Responsible for escalating customer issues quickly to the ARM and ensuring customer satisfaction.
  5. Ensure customers receive delivery and service as required.
  6. Manage invoices, inventory, and collections daily when on a route.
  7. Notify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.

Qualifications

  • High School Diploma or GED required.
  • Route delivery experience preferred but not required.
  • Customer service background preferred.
  • Previous foodservice industry experience preferred.

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