NCWorks Regional Manager

2 weeks ago


ValdeReuil, Normandie, United States Goodwill Industries of Northwest NC Full time
Job Summary

We are seeking a highly skilled and experienced NCWorks Regional Manager to join our team at Goodwill Industries of Northwest North Carolina. As a key member of our leadership team, you will be responsible for managing multiple processes within the NCWorks system, leading and coordinating operating procedures and processes at the NCWorks comprehensive centers, and determining goals and identifying areas of improvement for teams and NCWorks service delivery.

Key Responsibilities
  • Manage multiple processes within the NCWorks system, ensuring seamless integration and delivery of services.
  • Lead and coordinate operating procedures and processes at the NCWorks comprehensive centers, driving efficiency and effectiveness.
  • Determine goals and identify areas of improvement for teams and NCWorks service delivery, working closely with stakeholders to achieve desired outcomes.
  • Manage daily operations and outcomes for contracts and grants for NCWorks programs, ensuring compliance and reporting requirements are met.
  • Act as the daily point of contact for contracted partners, providing exceptional customer service and support.
  • Lead oversight of center staffing, training, and coordination with compliance duties/reporting.
  • Guide strategic vision for NCWorks service delivery, working collaboratively with the AVP, NCWorks Director, and contracting partner.
  • Coordinate facility needs, including maintenance, relocation of sites, signage, and other related tasks.
Requirements
  • Bachelor's Degree, required.
  • At least 3 years of program management, operations management, and/or grant experience required.
  • Experience developing and maintaining external partner relationships.
  • Experience working in compliance (grants and scholarships).
  • At least 2 years of supervisory experience required.
  • Knowledge of NCWorks One-Stop Operations and Workforce Innovation and Opportunity Act legislation.
  • Excellent customer service skills.
  • Intermediate computer skills required.
  • Ability to multi-task.
  • Excellent communication skills-both written and verbal.
  • Excellent critical thinking and time management skills.
  • Excellent organizational skills and understanding of deadlines.
  • Understanding of Goodwill's brand and overall brand awareness.
  • Ability to make decisions under pressure.
  • Partnership and business development skills.
  • Excellent leadership skills (coaching and leading teams).
  • Ability to assist with mission strategy development.
  • Assists with manual labor tasks when needed.
Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. Some of the many benefits we offer to all employees are:

  • PTO
  • Money Purchase Pension Plan
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Free Telehealth
  • Employee Referral Program
  • Quarterly Incentive Programs (for all retail positions)
  • Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

  • Medical Insurance
  • Prescription Coverage
  • Dental and Vision Coverage
  • Flex Spending Accounts (Medical and Dependent Care)
  • Short & Long-Term Disability
  • Life Insurance
  • Tuition Reimbursement

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