BMW Expert

1 day ago

Fort Lauderdale, Florida, United States Holman Enterprises, Inc. Full time

BMW Genius Job Description

About the Role:

We are seeking a highly skilled and knowledgeable BMW Genius to join our team at Lauderdale BMW Service Center. As a BMW Genius, you will be responsible for delivering exceptional customer experiences by providing in-depth education and demonstration of vehicle technology, dynamic systems, and controls.

Key Responsibilities:

  • Ensure every owner receives a thorough delivery process, including an introduction to vehicle features and controls.
  • Prepare vehicles for delivery, ensuring they meet or exceed guest expectations in terms of cleanliness and condition.
  • Enroll and familiarize guests with mobile app services and features, aiming to maintain or exceed target enrollment rates.
  • Educate customers on warranty features, roadside assistance, and maintenance schedules.
  • Maintain a log of all customer deliveries for future reference and follow-up. Conduct follow-up with customers within a specified time frame to ensure satisfaction and understanding of vehicle technology.
  • Proactively engage with customers who visit the dealership to answer questions and address concerns. Collaborate with the Sales department to assist customers with their technology concerns by appointment.
  • Assist with off-site deliveries as authorized by management. Provide support to on-site service guests and the service department in resolving and troubleshooting customer inquiries related to vehicle technology on the service drive during service hours.
  • Respond promptly to customer questions regarding vehicle capabilities via phone, email, or in-person demonstration, ensuring optimal customer service and guest retention.
  • Train sales staff and other dealership personnel on new vehicle technology to improve overall team knowledge and customer support.
  • Conduct continuous research on new technology and maintain a collection of product and technical information. Stay current with ongoing training requirements to maintain expertise.
  • Establish and maintain guests' trust and relationships in the brand through expertise in technology and exceptional service.
  • Perform all other duties and special projects as assigned.

Requirements:

  • High School Diploma or equivalent, a degree in Business, Communications, Technology or relevant field preferred
  • Valid driver's license
  • Additional education, certifications, or experience are a plus
  • 2-4 years' experience in customer service or related fields
  • Experience in demonstrating and explaining vehicle features and technology to customers preferred

Why Join Us:

At Holman Enterprises, Inc., we are committed to providing exceptional customer experiences and building long-lasting relationships with our guests. As a BMW Genius, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding service and expertise.

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