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Restoration Production Manager

2 months ago

Miami, Florida, United States SERVPRO Full time
Job Title: Restoration Production Manager

At SERVPRO, we're seeking a skilled Restoration Production Manager to oversee our franchise processes and ensure exceptional customer experiences.

Key Responsibilities:
  • Manage customer relationships and needs, ensuring timely and effective resolution.
  • Monitor and follow up on assigned jobs to guarantee customer satisfaction.
  • Develop and maintain relationships with centers of influence (COIs) to drive business growth.
  • Coordinate job scheduling, resource allocation, and crew management according to SERVPRO's production guidelines.
  • Oversee job file documentation, profitability, and efficiency metrics.
  • Train, manage, and recruit production personnel to maintain a high-performing team.
Requirements:
  • Proven experience in restoration services or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.