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Affordable Housing Community Director

2 months ago

Redding California, United States FPI Management, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Community Director to join our team at FPI Management, Inc. as a key member of our operations team. The successful candidate will be responsible for overseeing the day-to-day operations of a small asset/property, managing a staff of up to 5 Full-Time Employees (FTEs), and ensuring the property meets the Client's operational and financial goals.

Key Responsibilities
  • Client Relations
    • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
  • Communication
    • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
    • Keep immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
  • Employee Management
    • Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
    • Ensure all open positions are filled in a timely manner.
    • Ensure all employees maintain compliance with various department requirements.
  • Leasing/Occupancy
    • Maintain occupancy levels as established by owner/budget expectations.
    • Oversee and exhibit professional leasing techniques.
    • Ensure completion of the monthly Market Surveys and analysis.
    • Develop and implement advertising and marketing strategies for the apartment community as needed.
    • Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
    • Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
    • Promote positive resident/management relations, to retain desirable residents.
    • Place customer need requests and follow up as number one priority.
    • Develop and oversee the implementation of resident retention programs.
    • Ensure the safety, comfort and privacy of all property residents.
    • Ensure move-in orientation is completed consistently with new residents.
  • Revenue Management
    • Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
    • Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
    • Participating in the development of and managing to the approved operating budget.
    • Accurately processing vendor invoices and managing accounting month end.
    • Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.
  • Reporting and Document Management
    • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
    • Responsible for the daily integrity and confidentiality of resident files.
    • Ensure that documents and reporting systems are maintained, updated, and organized.
    • Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc..
    • Assist in budget preparation and delivery.
  • Risk Management
    • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
    • Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
    • React calmly and professionally in emergency, emotional and/or stressful situations.
    • Maintain current permit, licensing, and inspection requirements.
    • Maintain compliance with OSHA requirements.
  • Facility Maintenance
    • Assist residents with reporting of maintenance needs.
    • Document facility and maintenance needs and ensure timely completion.
    • Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
    • Follow up on maintenance requests to promote resident communication and satisfaction.
  • Other
    • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
    • Comply with all Fair Housing Laws and FPI policies and procedures.
    • Promote a professional image by adhering to FPI Management's Dress Code Policy.
    • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
    • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
    • Perform any and all functions as directed by the supervisor, including special project assistance.