Water Treatment Specialist
6 days ago
Culligan by WaterCo is a leading provider of water treatment systems for residential, commercial, and industrial applications. We are seeking an experienced Customer Service Representative to join our team.
About the Role
This is a full-time position that requires excellent communication and problem-solving skills. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing proactive sales support.
Key Responsibilities
* Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts
* Adhere to company protocols and policies, seeking opportunities to optimize department efficiency
* Cultivate close relationships with customers and internal sales teams, providing proactive sales support
* Address customer inquiries over the phone and in-person
* Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager
* Process customer payments and maintain accurate internal reports
* Make outbound calls to current customers to schedule additional services or offer maintenance plans
* Perform outbound collection calls and handle over-the-counter customer orders
* Address customer complaints effectively, ensuring the appropriate changes are made
* Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken
* Complete contract forms, address change records, or issue service discontinuance orders using computer systems
* Handle unresolved customer grievances, referring them to designated departments for further investigation
* Determine charges for services requested, arrange for billing, or collect deposits/payments
* Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments
* Upsell new or additional services or products
* Carry out any other duties assigned by the Office Manager
Requirements
* 1+ years of customer service experience
* High school diploma or GED
* Moderate proficiency in Microsoft Word and Excel
Preferred Qualifications
* Customer service experience, preferably in a sales/marketing environment
* Experience in data entry
Benefits
* Competitive hourly rate: $18-20 per hour
* Medical, Dental, and Vision insurance
* 401(K) (Match)
* Exclusive Product Discounts
* Paid Time Off
* Tuition Reimbursement
How to Apply
Text 'JOBS' to 847-416-8623 for more information or to connect with our recruiting team.
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