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Truck/Stocking Team Member

2 months ago

Troy, New York, United States Michaels Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Truck/Stocking Team Member in our Albany-North Greenbush, NY store. As a key member of our store team, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a well-organized and visually appealing store environment.

Main Responsibilities

  • Assist customers with their shopping needs, including finding products and providing solutions.
  • Provide a fast and courteous checkout experience and handle cash transactions according to company standards.
  • Inform customers about the benefits of our rewards program and assist with sign-ups.
  • Notify customers about our Voice of the Customer (VDC) survey.
  • Assist with omnichannel processes, including AEL/REM (buy online, pick up in store) and EXP/M (ship from store) orders.
  • Participate in truck unloading, merchandise display, and planogram (POG) processes.
  • Responsible for maintaining a well-organized store environment, including receiving and processing merchandise, restocking shelves, and general housekeeping.
  • Perform stock optimization in-store (OSEM) and sales floor tasks as assigned.
  • Support loss prevention and safety initiatives.
  • Adhere to company operational procedures and programs to ensure compliance with laws and regulations, implement company policies and standards.
  • Interact with colleagues in a respectful and positive manner, remain positive and respectful even in challenging situations, promote commitment to the company's vision and values, project a positive image and serve as a role model for others.

Additional Responsibilities

  • Perform other tasks as assigned.

Requirements

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.

Work Environment

  • Ability to stand for long periods.
  • Ability to move throughout the store.
  • Frequent bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves using a ladder or similar equipment.
  • Ability to work in a fast-paced environment with frequent interruptions.
  • Ability to work in a public retail environment with varying temperatures; some warehouses may not be climate-controlled; occasional outdoor work may be assigned (retrieving shopping carts or during truck unloading); the training room contains a glass cutter and heat press; work hours include evenings, weekends, and early mornings.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all Team Members and Makers to learn, shop, and create.