Sales Associate, Personalization

3 weeks ago

New York, New York, United States Warner Bros. Discovery Full time
Join Our Team as a Sales Associate, Personalization

Welcome to Warner Bros. Discovery, where the magic of storytelling comes alive. We're seeking a talented Sales Associate, Personalization to join our team at the Flagship Wizarding World store in New York City.

About the Role

This is an exciting opportunity to be part of a dynamic team that brings the Wizarding World to life for fans and super fans alike. As a Sales Associate, Personalization, you will be responsible for delivering exceptional customer experiences, maximizing customer engagement, and completing personalization orders to an exceptional standard.

Key Responsibilities
  • Provide seamless customer experiences, ensuring a positive and memorable interaction with every guest.
  • Assist customers with personalization purchases, ensuring accurate completion of the intake process.
  • Responsible for cascading customer feedback to the correct channels of communication.
  • Accurately complete personalization orders, demonstrating a high level of attention to detail.
  • Perform register and cash handling duties, ensuring all transactions are complete and accurate.
  • Operate equipment such as heat press, embroidery, metal engraving, embossing, and laser engraving.
  • Follow safety and compliance protocols, teaching and exhibiting best practices to colleagues.
  • Responsible for accurate logging of customer order information to the customer order log.
  • Meet delegated daily, monthly, or quarterly sales goals, following the steps of sales in each customer engagement.
Requirements
  • Minimum 6 months experience working at a premium retail flagship store.
  • Experience in personalization, costuming, metal engraving, laser engraving, heat press, and dewing machines beneficial but not essential.
  • Knowledge of the Harry Potter series and background.
  • Demonstrated customer service skills, excellent communication skills, and ability to work effectively in a team environment.
  • Strong attention to detail, basic numerical skills, and proficiency with Word, Excel, and PowerPoint.
  • Must have open availability for a flexible work schedule that meets the operating needs of the business.
What We Offer

Warner Bros. Discovery offers a competitive pay rate of $19 per hour, plus a range of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you.

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