Cary Hotel Reception Expert
6 days ago
We're looking for a positive and professional front desk agent to join our team at Hampton Inn Raleigh/Cary. As a key member of our hotel staff, you'll play a vital role in ensuring our guests have an excellent stay with us. With a competitive estimated salary of $50,000 - $60,000 per year, this role involves handling various responsibilities such as mitigating customer complaints, maintaining accurate bookkeeping, and providing a warm welcome to our guests.
Responsibilities:
- Manage customer complaints professionally and efficiently.
- Conduct general bookkeeping to ensure the accuracy and up-to-date status of all hotel guest accounts.
- Deliver exceptional customer service by providing a warm welcome, checking guests in and out, and ensuring they have the correct keys and room assignments.
- Take and respond to incoming calls, online, and in-person room bookings, as well as answer questions about room rates, available rooms, amenities, rewards programs, and special requests.
- Collaborate with housekeeping to guarantee timely preparation of guest rooms.
Qualifications:
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist is preferred.
- Demonstrate working knowledge of Microsoft Office and reservation management systems.
- Possess excellent time management, organizational, customer service, and interpersonal skills.
- Hold a high school diploma, GED, or equivalent.
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