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Banking Associate

2 months ago

Delaware, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Teller at Citizens Bank. As a Teller, you will play a critical role in delivering exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Greet customers in our lobbies and provide personalized service to meet their financial needs.
  • Demonstrate a strong understanding of our products and services, and effectively communicate their benefits to customers.
  • Process transactions, including cash and digital payments, and maintain accurate records.
  • Meet quarterly referral goals and consistently deliver high-quality service to customers.
  • Work collaboratively with the branch team to achieve business objectives and provide exceptional customer experiences.
What We Offer
  • A competitive salary and benefits package, including comprehensive health care coverage and a 401K with corporate match.
  • Opportunities for career growth and development, including training and coaching programs.
  • A dynamic and supportive work environment that values diversity and inclusion.
  • Four hours of paid time off annually for volunteering, separate from regular PTO.
  • Matching donations to eligible 501(c)(3) organizations, up to $1,000 annually.
Requirements
  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.
  • Customer-centric to deliver exceptional service.
  • Comfortable with using digital technology to support the delivery of business goals.
  • Ability to work branch hours, which can include weekends and evenings.
Preferred Skills/Experience
  • 6 months of experience processing transactions (cash and/or digital payments).
  • Motivates others, like teammates, business partners, and specialists, through collaboration.
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively.