Entry-Level Collections Agent

4 weeks ago


Savannah, Georgia, United States MCI Careers Full time
Job Title: Entry-Level Collections Agent

We are seeking a highly motivated and organized Entry-Level Collections Agent to join our team. As a Collections Agent, you will be responsible for reaching out to open accounts, negotiating payment terms, and resolving customer issues in a professional and empathetic manner.

Key Responsibilities:
  • Utilize contact technology and recovery strategies to locate right parties
  • Understand customer situations and identify best means of payment plans
  • Negotiate payment terms with empathy and professionalism
  • Make outbound and receive inbound calls
  • Follow all required scripts, policies, and procedures
  • Respond effectively to common challenges to collection calls
  • Meet monthly goals and perform other assigned duties
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented
  • Ability to multi-task, stay focused, and self-manage
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Regular training and development opportunities
About MCI:

MCI is a leading provider of business process outsourcing services, with a focus on delivering exceptional customer experiences. We are committed to creating a diverse and inclusive work environment, where our employees can grow and thrive.



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