Entry-Level Collections Agent
4 weeks ago
We are seeking a highly motivated and organized Entry-Level Collections Agent to join our team. As a Collections Agent, you will be responsible for reaching out to open accounts, negotiating payment terms, and resolving customer issues in a professional and empathetic manner.
Key Responsibilities:- Utilize contact technology and recovery strategies to locate right parties
- Understand customer situations and identify best means of payment plans
- Negotiate payment terms with empathy and professionalism
- Make outbound and receive inbound calls
- Follow all required scripts, policies, and procedures
- Respond effectively to common challenges to collection calls
- Meet monthly goals and perform other assigned duties
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately
- Basic knowledge of Microsoft Office Suite
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented
- Ability to multi-task, stay focused, and self-manage
- Competitive compensation and benefits package
- Opportunities for advancement and professional growth
- A dynamic and supportive work environment
- Regular training and development opportunities
MCI is a leading provider of business process outsourcing services, with a focus on delivering exceptional customer experiences. We are committed to creating a diverse and inclusive work environment, where our employees can grow and thrive.
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Entry-Level Collections Agent
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Savannah, Georgia, United States MCI Careers Full timeJob Title: Entry-Level Collections AgentJob Summary:We are seeking a highly motivated and organized Entry-Level Collections Agent to join our team. As a Collections Agent, you will be responsible for resolving open accounts with customers, utilizing negotiation methodologies, and maintaining trustful customer relationships.Key Responsibilities:Utilize...
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Airport Customer Service Representative
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Customer Service Representative
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Savannah, Georgia, United States MCI Careers Full timeJob Description:Job Title: Entry-Level Call Center AgentJob Summary:MCI Careers is seeking highly motivated and customer-focused individuals to join our team as Entry-Level Call Center Agents. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and...