Service Director
3 weeks ago
We are seeking a highly skilled Service Director to join our team at Potestio Brothers Equipment. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has experience in managing service operations.
The successful candidate will be responsible for overseeing the day-to-day activities of the Service Department, ensuring that all tasks are completed efficiently and effectively. They will work closely with the Corporate Service Manager to develop and implement strategies that drive business growth and improve customer satisfaction.
Key Responsibilities:
- Schedule and assign jobs to service technicians and staff members based on their skills and workload
- Monitor service sales and revenue to ensure they meet budgeted targets
- Develop and maintain effective relationships with customers to increase loyalty and retention
- Provide guidance and support to junior staff members to help them develop their skills and knowledge
- Assist with training programs to ensure that all staff members have the necessary skills and knowledge to perform their duties effectively
Requirements:
- 3+ years of experience in service department operations
- Demonstrated ability to manage multiple priorities and tasks simultaneously
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Possess strong analytical and problem-solving skills
What We Offer:
- A competitive salary range of $60,000 - $80,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan
- Ongoing training and development opportunities to help you grow and succeed in your career
- A dynamic and supportive work environment with a talented team of professionals
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