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Regional Operations Leader
2 months ago
Position Overview:
This role requires an onsite presence and is based in Seattle.
Bird Rides, Inc. is committed to providing cleaner, cost-effective, and on-demand mobility solutions across various urban environments. We prioritize a collaborative and community-oriented approach to micromobility.
Our partnerships with local governments are crucial in delivering reliable and affordable transportation options for residents and workers alike.
Role Summary:
The Market Manager II position is integral to Bird's Operations Team.
This role involves collaborating with regional Operations leadership to oversee business operations in the Seattle region, including comprehensive P&L management, vendor relations, and strategic project execution.
The ideal candidate will possess strong analytical skills, capable of understanding both high-level strategies and detailed operational tasks to ensure alignment between objectives, implementation, and results.
We seek a proactive individual with a strong work ethic, exceptional organizational skills, and the ability to communicate effectively to gain stakeholder support.
Key Responsibilities:
- Oversee the complete operation of the designated market, supported by the Operations leadership team.
- Monitor and enhance operational performance: track and analyze essential metrics related to operations, ridership, supply, and demand.
- Utilize data to refine processes, address challenges creatively, and evaluate outcomes.
- Serve as the primary representative for Bird in resolving operational issues with stakeholders, including city officials, vendors, and other partners.
- Drive local growth initiatives and campaigns to enhance market presence.
- Manage operational costs with a focus on profitability and maintaining positive margins.
- Develop a highly efficient and motivated operations team through daily oversight, coordination, and training of staff, including hourly workers in specific markets.
- Prioritize tasks and navigate obstacles effectively.- Collaborate and communicate across the organization to ensure timely resolutions, maintain quality control, and gather process feedback.
- Exhibit resourcefulness and self-motivation, taking initiative and working independently on projects.
- Contribute to fostering a fun, inclusive, and safe workplace culture at Bird.
Qualifications:
- Minimum of 3 years of relevant experience, including at least 1 year in a leadership role.
- A self-driven, enthusiastic individual with the capacity to learn new skills, manage a team, and evolve within the role.
- Strong communicator capable of engaging with senior leadership and inspiring team members.- Proven ability to build networks and collaborate with external partners and city stakeholders.
- Experience in resolving complex issues, exercising sound judgment, and navigating uncertain environments.
- Skill in simplifying complex problems into actionable tasks.
- Data-oriented with a keen attention to detail and a commitment to process enhancement.
- Comfortable with learning and adapting to new concepts and tools.
Company Culture:
At Bird, we are an ambitious, intelligent, and open-minded team dedicated to our mission.
Every day presents new challenges as we strive to innovate and work together to shape the future of micromobility.
Diversity and Inclusion:
Bird champions a culture of inclusion, celebrating diverse backgrounds, experiences, and perspectives.
We encourage all team members to bring their authentic selves to work, fostering an environment where everyone feels comfortable expressing their views. Bird is proud to be an equal opportunity employer, welcoming individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We are committed to maintaining an inclusive, open, and diverse workplace.
