Customer Experience Manager
5 days ago
The Customer Account Manager is a key role within our organization, responsible for managing and growing one or more of our Key Customer Accounts. This position requires a unique blend of project management, sales, and customer service skills to ensure 100% customer fulfillment.
Key Responsibilities:
- Process and project manage assigned accounts to achieve optimal results.
- Represent the company in project meetings and on conference calls for technical matters.
- Coordinate and implement sales and service project initiatives, primarily relating to secured card personalization and fulfillment.
- Attend production meetings, communicating any concerns related to customer jobs and production capabilities.
- Manage change control, testing, and problem resolution.
Requirements:
- College degree preferred, but not required.
- 3-5 years of experience in printing customer service, data processing, and/or project management.
- Advanced knowledge of printing processes (4-color process).
- Card personalization knowledge is a plus.
- Database skills sufficient for purpose: Excel, Access, etc.
Benefits:
- $70,000 - $90,000 per year salary range.
- 401K matches, profit-sharing bonuses, company celebrations.
- Opportunities for professional growth and development.
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