Customer Experience Manager

5 days ago


Saint Charles, Missouri, United States Chicago west surburban manufacturing company Full time
Job Overview

The Customer Account Manager is a key role within our organization, responsible for managing and growing one or more of our Key Customer Accounts. This position requires a unique blend of project management, sales, and customer service skills to ensure 100% customer fulfillment.

Key Responsibilities:
  • Process and project manage assigned accounts to achieve optimal results.
  • Represent the company in project meetings and on conference calls for technical matters.
  • Coordinate and implement sales and service project initiatives, primarily relating to secured card personalization and fulfillment.
  • Attend production meetings, communicating any concerns related to customer jobs and production capabilities.
  • Manage change control, testing, and problem resolution.

Requirements:
  • College degree preferred, but not required.
  • 3-5 years of experience in printing customer service, data processing, and/or project management.
  • Advanced knowledge of printing processes (4-color process).
  • Card personalization knowledge is a plus.
  • Database skills sufficient for purpose: Excel, Access, etc.

Benefits:
  • $70,000 - $90,000 per year salary range.
  • 401K matches, profit-sharing bonuses, company celebrations.
  • Opportunities for professional growth and development.


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