IT Support Specialist
2 weeks ago
Job Summary:
Smartech is seeking a highly motivated IT contractor to work in a fast-paced field service role. As a Field Service Representative, you will be responsible for performing repair activities, including replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties, such as routine installs, moves, adds, and changes, as part of a directed team.
Key Responsibilities:
• Perform NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Take service calls and perform incident-specific activities as directed by Help Desk, Service Desk, or script
• Perform scripted image loading, unit diagnostics, and replaceable unit swapping
• Run basic diagnostics and perform basic module replacement on PCs, servers, and peripherals
• Perform preventative maintenance activities on certain products as directed
Requirements:
• General knowledge of desktop hardware and software, including basic knowledge of Microsoft applications
• Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
• Ability to resolve basic/non-complex problems as directed
• Client and/or governmental clearance as required
Working Environment:
Springfield, MO, United States
Department:
Unisys
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