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Housekeeping Operations Manager
2 months ago
Position Overview:
The Housekeeping Operations Manager is responsible for upholding and enhancing the standards of hospitality and customer service within the establishment. This role focuses on ensuring the cleanliness of guest accommodations and shared spaces while providing assistance to guests in a professional and friendly manner.
Key Responsibilities:
- Welcome guests warmly and assist them with inquiries and requests.
- Oversee the changing and replenishing of bed linens and towels.
- Ensure all restrooms are sanitized and maintained to high standards.
- Dust and clean all surfaces in guest rooms, including windows, mirrors, and furniture.
- Manage floor cleaning through vacuuming and mopping.
- Restock room supplies and amenities as needed.
- Guarantee that all rooms meet company cleanliness standards.
- Maintain a clean and organized personal workstation.
- Lead and direct all housekeeping and laundry operations to ensure exceptional cleanliness throughout the hotel.
- Conduct inspections of guest rooms and public areas for cleanliness and maintenance.
- Train and motivate housekeeping staff, providing guidance and support.
- Implement a regular cleaning schedule and maintain supply inventories.
- Update room statuses in the management system.
- Address guest inquiries and resolve issues promptly and courteously.
- Ensure a safe working environment by adhering to safety protocols.
- Perform additional duties as assigned by management.
Benefits:
- Comprehensive Medical, Dental, and Vision Insurance.
- Flexible Work Scheduling.
- Career Development Programs.
- On-the-job Training Opportunities.
- Competitive Weekly Pay.
- Team Member Bonus Initiatives.
- Paid Holidays.
- 401(k) Plan with Company Matching.
- Pet Insurance Options.
- Parental Leave Policies.
- Adoption Support Programs.
- Employee Assistance Services.
Physical Requirements:
- Ability to communicate effectively with guests and team members.
- Regularly required to stand, walk, bend, kneel, and lift items up to 50 lbs.
- Vision capabilities including close, distance, and peripheral vision.
Work Environment:
Employees may encounter various environmental conditions, including exposure to outdoor elements and cleaning chemicals. The noise level may vary, and employees should be prepared for a dynamic work setting.
Diversity Commitment:
We value a diverse workforce and are committed to creating an inclusive environment for all employees. We welcome individuals from various backgrounds and experiences, fostering a culture of respect and collaboration.
Join Our Team:
As a family-oriented company, we prioritize the success of our team members and provide opportunities for growth and development. Our merit-based culture encourages innovative ideas and recognizes hard work.
Job Function: Hospitality Management