Current jobs related to Ski Concierge - Avon, Colorado - Vail Resorts, Inc.

Embark on an Unforgettable Journey
At Vail Resorts, we offer a range of opportunities for our team members to immerse themselves in their love for the outdoors while fostering lasting relationships with colleagues and guests from around the globe.

As you transition through seasons or embark on a year-round career, you will benefit from some of the most competitive compensation packages in the industry, complimentary Epic pass(es) along with free ski and snowboard instruction, a 40% discount on retail items, and the opportunity to develop through Epic Service - our premier training and development program, as well as wellness benefits to support your success.

Our staff are the heart of our mission. Delivering the Experience of a Lifetime for our guests begins with you.

We are continually hiring for our seasonal roles. Applications will be accepted until positions are filled.

Employee Benefits

• Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons

• Additional employee discounts on lodging, dining, equipment, and mountain transportation

• 401(k) Retirement Plan

• Employee Assistance Program

• Comprehensive training and professional growth opportunities

• Referral Program

For further details, please refer to the Benefits Eligibility Summary.

Position Overview:

The Ski Concierge is tasked with creating a warm and inviting first impression for members, ensuring the prompt delivery, collection, and storage of skis and equipment. This role requires immediate and courteous service to members while maintaining the cleanliness of the Club and surrounding areas.

Position Specifications:

• Outlet: The Osprey Hotel
• Expected Pay Range: $13.79 / hour
  • If hired into a tipped position, guaranteed to earn a minimum of $20 / hour inclusive of tips
• Shift Type: Full Time, including Weekends and Holidays
• Skill Level: Entry

Key Responsibilities:

• Timely delivery of members' skis to the snow when they are ready to ski
• Transport skis from the car valet
• Organize the ski requirements for each day/week
• Maintain an accurate inventory of all equipment
• Deliver and retrieve ski tunes and document accordingly
• Log daily ski activities
• Arrive on time and in uniform
• Maintain professionalism when discussing club matters
• Handle member information with confidentiality
• Effectively manage guest inquiries and complaints in a calm manner
• Demonstrate multitasking abilities
• Greet members by name and engage in friendly conversation
• Monitor members coming out to get skis and returning from the slopes (greet them on the snow)
• Be present at the tent at all times during the day
• Assist with member requests
• Maintain a positive demeanor
• Exhibit a cooperative attitude - take direction from peers and supervisors
• Willingness to work weekends, holidays, and overtime as required
• Ensure a clean working environment both outside and in ski storage
• Conduct regular tidying of the club, including restrooms and lounge areas
• Support the Food & Beverage team with daily services
• Assist at the front desk when necessary
• Prepare and serve cookies with milk in the club each day

Position Requirements:

• Ability to thrive in a fast-paced, multitasking environment with high-profile members
• Excellent communication skills, both written and verbal, are essential
• Must be punctual, in uniform, and ready to work by 7:30
• Ability to lift 50 lbs and safely maneuver large rolling racks of skis
• Willingness to work outdoors in winter conditions
• Flexibility and readiness to assist with club operations as needed
• Positive attitude
• Knowledge of ski and snowboard equipment
• Previous experience in guest service

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

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