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Healthcare Access Coordinator
2 months ago
Position Overview:
As a key member of the Geisinger Health System, the Patient Access Representative plays a vital role in ensuring a seamless experience for patients. This position requires strong communication skills and a commitment to providing compassionate service.
Location:
Geisinger Primary Care Berwick
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
No
Key Responsibilities:
1. Serve as the first point of contact for patients, welcoming them and managing the registration process.
2. Efficiently handle patient check-in and verify personal information to ensure accuracy.
3. Monitor patient wait times and communicate updates to patients as needed.
4. Interpret insurance responses and assist patients in understanding their coverage.
5. Ensure compliance with privacy regulations and obtain necessary signatures for disclosures.
6. Communicate financial responsibilities to patients and process payments at the time of service.
7. Schedule follow-up appointments and coordinate referrals to specialty services.
8. Manage multi-channel communications related to patient inquiries, including appointments and prescriptions.
9. Maintain confidentiality and adhere to organizational policies regarding patient information.
10. Support the team in achieving timely resolution of accounts and maintaining productivity standards.
Benefits:
Geisinger offers a comprehensive benefits package designed to support the health and well-being of employees and their families. This includes:
- Full health, dental, and vision coverage starting on day one.
- Generous paid time off (PTO) and a 401(k) plan with company contributions.
- Tuition reimbursement and wellness programs.
- Family-friendly support including parental leave and employee assistance programs.
Qualifications:
- High School Diploma or Equivalent (GED) required.
- Minimum of 1 year of related experience preferred.
Skills:
- Strong clerical and communication skills.
- Excellent customer service abilities.
- Understanding of office confidentiality practices.
Our Commitment:
At Geisinger, we are dedicated to fostering a diverse and inclusive workplace where all employees can thrive. We value kindness, excellence, learning, innovation, and safety in all that we do.
