Senior Solutions Architect

24 hours ago

Santa Monica, California, United States Eleven Recruiting Full time
About Our Client

Our client is a leading provider of global advertising technology solutions, serving a wide range of channels, brands, and streaming services.

With unmatched scale, premium content, and innovative capabilities, they are a market leader in advertising.

They build and maintain proprietary technology, ranging from ad serving and delivery, campaign management, reporting, and all the integrations-internal and external-that come with evolving and maintaining a best-in-class video advertising business.

The Role

As an Ad Platform Technical Operations Senior Solutions Engineer, you will be part of a high-performing team redefining TV advertising.

Our client is seeking an ambitious Senior Solutions Engineer to own day-to-day technical operations for the Automated Marketplace.

The ideal candidate enjoys solving complex technical problems, is an investigative thinker, works with urgency, has experience with critical service operations, and strives to provide a high standard of customer satisfaction in high-volume, production environments.

You will translate technology solutions into business impact while efficiently working with developers, sales, product, and operations.

You will be accountable for the monitoring, health, and growth of the Automated Marketplace.

Responsibilities
  • Own day-to-day technical operations for the Ad Platforms Technical Operations team, including the Automated Marketplace and Core Ad Serving integrations.
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
  • Triage, respond to, and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
  • Investigate complex issues, diagnose product bugs, and resolve requests.
  • Develop strong partnerships with sales, support, engineering, product management, and analytics leaders to drive focus on strategic and tactical channel objectives.
  • Maintain detailed support documentation for both internal and external use to strategically identify and understand trends.
  • Contribute to the development of best practices, team processes, and peer training.
  • Lead by example within the team.
Requirements
  • A strong communicator who understands the core principles of advertising technology, preferably with a focus on video.
  • A highly motivated self-starter with the ability to work well individually and as part of a team.
  • Adaptable, able to think on your feet during challenging situations, and thrive in a fast-paced environment.
  • Experienced in shipping multiple products in an agile software development environment.
  • Impeccable in written and verbal communication, time management, and organizational skills.
  • Strong in analytical skills and passionate about answering questions with data.
  • Excited to work in a high-growth environment.

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