Member Experience Professional

3 days ago


Springfield, Ohio, United States Wright-Patt Credit Union Full time

About Wright-Patt Credit Union: Wright-Patt Credit Union is a not-for-profit financial cooperative dedicated to serving the financial needs of its members. Our mission is to provide exceptional service, competitive rates, and innovative products to help our members achieve their financial goals.

Job Overview: We are seeking a highly motivated and customer-focused Member Experience Professional to join our team. As a key member of our operations team, you will provide exceptional service to our members while accurately and efficiently processing financial transactions.

Key Responsibilities:

  1. Deliver extraordinary member service by being knowledgeable, engaging with members, making members feel valued, and consistently applying defined service standards (60%).
  2. Listen actively to fully understand and answer members' questions/concerns and offer guidance to appropriate products and services (15%).
  3. Proactively identify and make qualified referrals for members that will save members time, money, and/or provide peace of mind (15%).
  4. Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed (15%).

Requirements:

  • A High School Diploma or equivalent, or 10 years of equivalent work experience.
  • Some post-secondary education preferred.
  • Must be able to learn and apply various software applications.
  • Accurate keyboarding skills required.
  • Prior experience in a retail service environment, including cash handling and member service preferred.

Estimated Salary Range: $42,000 - $52,000 per year, based on location and experience.


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