Strategic IT Leader for Operational Excellence
2 weeks ago
You will oversee the development and leadership of a diverse team of IT professionals to deliver cutting-edge technical support to Amazon's operations teams. Our robust IT infrastructure relies on high-end hardware and advanced fiber optic, copper, and wireless topologies.
Internal customers use various devices running Windows, Linux, and Android operating systems to move items from suppliers into fulfillment centers, onto shelves, and into packaging for delivery worldwide.
Key Responsibilities:- Foster a collaborative environment by hiring, training, and developing a skilled team of IT professionals.
- Ensure a safe work environment by supporting all safety programs.
- Provide technical expertise to continuously improve IT solutions.
- Maintain strong relationships with operational partners and staff through effective communication.
- Lead the planning and execution of infrastructure builds in new facilities.
- Supervise daily technical support activities to ensure seamless operation.
- Measure and maintain team performance to meet or exceed SLA targets.
- Develop and implement policies, procedures, and processes to drive efficiency.
- Oversee equipment and parts inventory management to optimize resource allocation.
- Create and support recognition and communication programs to foster a positive work culture.
Up to 30% travel is required.
Essential Qualifications:- Minimum 5 years of experience leading teams across multiple locations.
- At least 2 years of experience as an Information Technology Operations Manager.
- Bachelor's degree or equivalent professional experience.
- In-depth knowledge of Linux or Unix systems administration.
- Knowledge of hardware architectures.
- Experience with system management tools and client/server environments.
The estimated salary for this position is around $140,000 - $170,000 per annum, depending on location and experience. This figure is based on industry standards and takes into account the complexity of the role, required skills, and qualifications. As a key member of the Amazon team, you will have access to a comprehensive benefits package, including competitive pay, opportunities for career growth, and a dynamic work environment that values innovation and excellence.
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