Customer Service Representative
1 day ago
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers and ensuring they have a positive experience with our financial services.
About Us:
Community Choice Financial Family of Brands is a leading retailer of financial services to unbanked and underbanked consumers. With over 1,700 retail storefronts and several online products available in 20+ states, we are committed to helping people across the country access the short-term financial services they need when they need it most.
Responsibilities:
- Provide exceptional customer service throughout the full cycle of the loan or pawn process, educating consumers and making recommendations based on their financial needs.
- Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
- Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.
- Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Requirements:
- High School Diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to maintain a professional and courteous behavior with customers and peers.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Ability to successfully pass a criminal background check required.
Benefits:
- A comprehensive new hire training program designed to help set you up for success.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
- Paid on-the-job training & professional development programs.
- Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company) for select programs, courses, and certifications.
Salary Estimate: The estimated salary range for this position is $40,000-$60,000 per year, depending on location and experience.
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