Sales Associate

3 weeks ago


Glen Mills, Pennsylvania, United States Pottery Barn Full time

About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Pottery Barn. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective selling techniques, and maintaining a thorough knowledge of our products.

Key Responsibilities

  • Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards
  • Achieve established sales and contest goals, maintain knowledge of current sales and promotions
  • Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
  • Utilize effective selling techniques to build multiple sales and increase productivity
  • Demonstrate comprehensive product knowledge, including features and benefits
  • Efficiently and accurately perform register transactions, i.e., sales, returns, and exchanges
  • Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting
  • Uphold store maintenance and cleanliness standards, straighten, clean, and help maintain stockroom as needed
  • Process, ticket, and restock merchandise as needed
  • Perform other duties as assigned by management
  • Comply with all Company policies and procedures

Why You Will Love Working at Pottery Barn

We offer a dynamic and fast-paced work environment, competitive salaries, comprehensive health benefits, and opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and creating a welcoming and inclusive work environment.

Requirements

  • Love to sell, can articulate a proven ability to exceed selling goals, and most importantly, can close a sale
  • Succeed in a team environment, while able to work independently and manage your own time
  • Thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box
  • Know what questions to ask your customers in order to understand their personal cooking style and needs
  • Enjoy discovering the customer's style, lifestyle, and story to connect them to the right products
  • Most successful when provided with clearly defined daily sales goals and metrics
  • High school diploma or equivalent preferred
  • 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • Ability to be mobile on the sales floor for extended periods of time, operate POS system, and lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Benefits

Depending on your position and location, you may be eligible for a generous discount on all Pottery Barn brands, a 401(k) plan, wellness program, paid vacations and holidays, health benefits, dental and vision insurance, and same-sex domestic partner benefits.

Physical Requirements

  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to operate POS system
  • Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

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