SFS FT Picking/Packing Coordinator

1 day ago


Independence, Missouri, United States JOANN Stores Full time
Job Summary

The SFS Picking/Packing Coordinator is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role involves supervising a production-driven overnight team to quickly and accurately pick and/or pack online orders for shipment to customers.

Key Responsibilities
  • Customer Service: Greet every JOANN customer and use the F.A.S.T. service model to meet their needs.
  • Order Fulfillment: Pick, prepare, and pack online orders for the Ship from Store and Buy Online Pick up In Store programs.
  • Inventory Management: Unload freight from the truck, sort it according to company procedures, and load completed Ship from Store orders onto the truck for delivery directly to customers.
  • Team Leadership: Oversees and directs the work of the overnight Ship from Store team to accurately pick, prep, pack, and ship online orders while meeting production goals.
Requirements
  • Education: High School Diploma, GED, or equivalent.
  • Experience: 2+ years experience in a customer-centric environment, with previous supervisory experience preferred.
Benefits

Eligible Team Members receive medical, dental, and vision benefit plans, company-paid basic, optional, and dependent life insurance, long-term disability, and paid time off and sick time. Tuition reimbursement and team member discounts are also available.


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