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Assistant General Manager

2 months ago

Mt Vernon, Illinois, United States Drury Hotels Full time

Job Summary:

As a key member of the Drury Hotels Operations Leadership team, the Assistant General Manager - Food & Beverage Operations Leader will be responsible for leading the hotel's lobby bar operations, ensuring exceptional guest service, and developing a high-performing team.

Key Responsibilities:

  • Lead and Develop Team Members: Foster a positive and inclusive work environment, providing coaching, training, and development opportunities to team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Cultivate Exceptional Guest Service: Establish high service standards, hire team members with the right attitude, and ensure that every guest interaction is memorable and exceeds expectations.
  • Manage Operations: Oversee the day-to-day operations of the lobby bar, ensuring seamless execution of service standards, quality assurance, and business measures.
  • Drive Business Results: Analyze key performance indicators, identify areas for improvement, and implement strategies to drive revenue growth, cost control, and labor efficiency.

Requirements:

  • Leadership Experience: Minimum of one year of supervisory experience in a hotel or food and beverage operation, with a proven track record of leadership success.
  • Education: Bachelor's degree in hospitality, business, or a related field.
  • Skills: Strong leadership, communication, and problem-solving skills, with the ability to work effectively in a fast-paced environment.