IT Systems Specialist
3 weeks ago
We are seeking an experienced IT Systems Specialist to join our team at OPSPro, LLC. In this role, you will provide end-user support for local and remote users, install, support, and maintain local and remote networks and computers.
The ideal candidate will have a thorough working knowledge of Microsoft Office 365 and Windows Operating Systems. Additionally, experience with Macintosh operating systems, Office 365 setup or migrations, and various software applications is highly desirable.
Job Description:
- Primarily provide Service Desk operations, system security, and documentation, and general IT systems administration
- Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, and Microsoft 365 Groups
- Support all aspects of IT systems management, including planning, design, acquisition, installation, and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software
- Monitor and investigate potential cybersecurity incidents
- Plan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networks
- Provide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnel
- Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware
- Analyze and test new hardware/software configurations
- Prepare technical documentation, including standard procedures, reports, research, and cost analysis
- Provide technical support for local and remote laptop users, including rebuild, reimage, remote support, and VPN support
- Assist with the management of physical and virtual infrastructure support, including servers, networks, and applications
- Assist the technical lead with projects from implementation through testing and production
- Update applications, websites, and content management systems
Required Skills and Qualifications:
- 3+ years of experience with computer systems support, Office 365 Administration, and license management, SharePoint Administration and support, and basic network administration
- Experience in local and remote helpdesk support
- Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems
- Experience with Macintosh operating systems and Office 365 setup or migrations
- Experience with Windows 7, Windows 10, Server 2012, 2016, 2019, iOS, and Android Platforms
- Experience installing software, patches, and updates on desktops, laptops, and servers
- Hands-on experience with imaging and deployment and/or support of client systems
- Experience with Active Directory and Windows Servers
Benefits:
- Competitive salary: $80,000 - $110,000 per year
- Benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
Location:
Our office is located in [location]. We are looking for someone who can work independently and as part of a team to provide exceptional service to our clients.
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