Epic Systems Analyst

2 days ago

Madison, Wisconsin, United States Exact Sciences Careers Full time

About Us:

At Exact Sciences, we're a leader in helping change how the world prevents, detects, and guides treatment for cancer. We empower patients and clinicians with clarity needed to make confident decisions when it matters most.

Position Overview:

We're seeking an experienced Epic Systems Analyst to join our team As a key member, you'll work on designing and configuring business systems, upgrades, and improvements for assigned technology platforms. You'll be the primary support contact for application end-users, identifying issues and resolving them efficiently.

Main Responsibilities:

  • Lead the estimation of enhancement or support requests.
  • Guide workflow design, configure, and test system changes, and analyze technical issues.
  • Liaise with business systems stakeholders and software vendor's implementation staff, ensuring alignment of business needs with delivery of systems changes.
  • Develop an understanding of operational needs to set direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
  • Participate in training and work with end users.
  • Troubleshoot problems and questions.
  • Provide end-user support for issues entered into tracking systems.
  • Review the status of projects and issues with project leadership.
  • Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
  • Act as delegate for Applications Manager for incident or problem resolution.
  • Provide mentorship for other peers and leadership to solve problems, even if outside normal responsibilities/scope.
  • Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team.

Requirements:

  • Bachelor's degree in Computer Science, Management Information Systems, or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor's degree.
  • 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
  • Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
  • Authorization to work in the United States without sponsorship.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications:

  • Previous experience configuring, installing, and optimizing Epic EHR systems and back-end CRM processes.
  • Possession of at least one relevant Epic software application certification, with a preference for Epic Call Center Management.
  • Experience working with Epic CRM or other Customer Relationship Management systems.
  • Knowledge of call center workflows, key performance metrics, and technical solutions.

Compensation and Benefits:

We offer a competitive salary range of $85,000 - $135,000 per year, bonus eligibility, and company stock upon hire and annually. Our benefits package includes paid time off, paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.

Culture and Diversity:

We're proud to foster a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please let us know. Join our talent community to stay updated on what's new at Exact Sciences

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