Enrollment Navigator

As a key member of the National Health Foundation team, the Enrollment Navigator will play a vital role in providing outreach and enrollment services to individuals in need of health insurance coverage.

Responsibilities:

• Implement day-to-day program tasks, including rapport and relationship-building with individuals, providing community outreach and education to enroll/re-enroll individuals into Gold Coast Health Plan (GCHP), conducting community workshops and tabling events on the importance of GCHP insurance coverage and access to healthcare, providing local human services and medical resources information, communicating and maintaining partnerships with community members & partners, and other duties as assigned.
• Monitor GCHP applications, provide updates on benefits and services, and stay engaged with participants to monitor their level of housing and health insecurity.
• Enroll/re-enroll community members in GCHP and provide one year of case management through an initial 30 day follow up and then quarterly.
• Share and provide resources on where and how to use GCHP benefits and monitor any re-certification dates that apply.
• Stay up to date with Ventura City and County health and safety-net programs like CalFresh, SNAP-Ed, Medi-Cal and others, and how they can support community members and NHF programs.
• Represent NHF at community meetings and build relationships with community members to increase NHF's program participation.
• Coordinate and/or assist with community events that promote programs, services, and NHF overall.
• Maintain records of program deliverables, such as attendance sheets and event reach, and input data in evaluation dashboards.
• Provide support to other team members, including but not limited to preparing workshop materials, assisting with program planning, etc.
• Performing administrative tasks such as charting, guest summaries and answering phones. Project a positive professional image and adhere to organization dress code.
• Flexibility to adapt to schedule changes to meet the needs of the facility.
• Complete additional tasks/duties as required to meet the needs of the facility, not to impede primary responsibilities.
• Always follow NHF policies and procedures.

Requirements:

• At least 3 years of experience conducting community outreach and education as a certified or trained Community Health Worker or equivalent experience.
• Knowledge of community resources, including public benefits, nonprofit organizations, and local businesses.
• Experience working effectively with diverse communities.
• Comfortable with public speaking and leading tabling and outreach activities.
• Strong team player able to work effectively and efficiently with others toward common goals.
• Fluent in English and Spanish, or other commonly used language in Ventura County.
• Reliable transportation This position will require you to visit multiple different sites over the course of a week and will need transportation.
• Effective communication and social skills are essential to build and maintain relationships with guests and fellow employees.
• Proven ability to meet challenging deadlines, prioritize and organize effectively.
• Computer proficiency in MS Word, Excel, Outlook, web browser and proficient typing skills.

Physical Requirements:

The duties as described will require frequent standing and walking, as well as extended sitting. The employee will frequently bend/stop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some guest care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication.

Benefits:

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.