Software Solutions Professional

1 week ago


Denver, Colorado, United States Frontera Health Full time

Frontera Health is a leading provider of innovative solutions in pediatric healthcare. Our mission is to deliver high-quality care to children in underserved communities, leveraging AI/ML technology to bridge the gap in access to care and promote health equity. By harnessing the power of our cutting-edge platform, we empower parents, caregivers, and clinical partners to provide personalized treatment plans and improve health outcomes.

Job Responsibilities

We're seeking a highly organized and motivated Software Solutions Professional to join our growing team. As a key member of our support team, you'll be responsible for providing technical support to our users, troubleshooting issues, and ensuring a positive customer experience. Key responsibilities include:

  • Providing expert-level customer service and support to users by summarizing and resolving complex user issues
  • Tracking and documenting multiple support requests and resolutions
  • Supporting internal QA testing for new releases
  • Collaborating with internal Product/Engineering teams as requested

We offer a competitive compensation package, including stock options, health benefits, and a 401(k) plan. Our company culture values diversity, equity, and inclusion, and we strive to create a work environment that's inclusive and respectful.



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